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We at Design Engine Architects Ltd are committed to ensuring that our website is totally secure for you to use.

Privacy Policy

1.Introduction

1.1We are committed to safeguarding the privacy of our website visitors and service users.

1.2This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4In this policy, “we”, “us” and “our” refer to Design Engine Architects. For more information about us, see Section 12.

2.Credit

2.1This document was created using a template from SEQ Legal

3.How we use your personal data

3.1In this Section 3 we have set out:

  1. the general categories of personal data that we may process;
  2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  3. the purposes for which we may process personal data; and
  4. the legal bases of the processing.

3.2We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.5We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

3.6We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.7We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships and keeping our customers informed of our services.

3.8We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

4.Providing your personal data to others

4.1We will not sell, distribute or lease your personal information to third parties, with the following specific exceptions.

4.2We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3Financial transactions relating to our website and services are handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at their website.

4.4In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.Retaining and deleting personal data

5.1This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2.1Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.2.2We will retain your personal data as follows:

  1. For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  2. For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  3. Retention periods in line with legal and regulatory requirements or guidance.
6.Amendments

6.1We may update this policy from time to time by publishing a new version on our website.

6.2You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3We may notify you of changes to this policy by email.

7.Your rights

7.1In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2Your principal rights under data protection law are:

  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.

7.3You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10To the extent that the legal basis for our processing of your personal data is:

  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13You may exercise any of your rights in relation to your personal data by written notice to us via email to mail@designengine.co.uk, in addition to the other methods specified in this Section 7.

8.About Cookies

8.1A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.Cookies that we use

9.1We use cookies for the following purposes:.

  1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
  2. status – we use cookies [to help us to determine if you are logged into our website;
  3. personalisation – we use cookies [to store information about your preferences and to personalise the website for you;
  4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
  5. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
  6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
10.Cookies used by our service providers

10.1Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at their website.

11.Managing cookies

11.1Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. Chrome.
  2. Firefox.
  3. Opera
  4. Internet Explorer
  5. Safari
  6. Edge

11.2Blocking all cookies will have a negative impact upon the usability of many websites.

11.3If you block cookies, you will not be able to use all the features on our website.

12.Our details

12.1This website is owned and operated by Design Engine Architects Ltd.

12.2We are registered in England and Wales under registration number 4339814 and our registered office is at The Studios, Coker Close, Winchester SO22 5FF.

12.3Our principal place of business is at The Studios, Coker Close, Winchester SO22 5FF.

12.4You can contact us:

  1. by post, to the postal address given above;
  2. using our website contact form;
  3. by telephone, on the contact number published on our website from time to time; or
  4. by email, using the email address published on our website from time to time.

Quality Policy

Design Engine Architects is working to BS EN ISO 9001:2015

Our Policy is to maintain a profitable, efficient practice which provides a high quality professional service to our clients. Our aim is to retain satisfied clients by designing quality buildings and refurbishments, which meet the client’s needs and expectations, are practical in use and enhance the user’s image. By working in accordance with statutory requirements within a defined standard (BS EN ISO 9001:2015), our quality management system ensures a consistent approach to the provision of our service, which in turn ensures we achieve our aim. The scope of the quality management system covers Architectural & Construction Consulting Services. Through our approach to training, personal development and guidance, we endeavour to retain key staff in order to maintain our organisational goals. Our quality management system will be continuously improved, through the use of both internal audit and management review techniques.

Our stated quality objectives which are measurable and meaningful include:

  • Achieving client satisfaction.
  • Maximise staff retention so that our clients can benefit from accumulated knowledge & experience.
  • Continually review our resource requirements and needs.
  • Publish updates to company social media outlets to inform.
  • Seek to achieve first time approval for planning applications for projects.
  • Design responsibly to deliver projects that increase the performance of a building using BREEAM level excellent. (unless required otherwise by the client)

The continual improvement of the effectiveness of the company’s Quality Management System is fundamental to the success of its business and must be supported by all employees as an integral part of their daily work.

Delivery

Design Engine offers a £2.95 UK delivery service.

Standard UK orders are sent via Royal Mail.

For international orders please contact our customer service team:

Delivery Times

The expected delivery time for each item is clearly listed on each product page.

As a guide most items will be delivered in the following times:

United Kingdom 3-5 working days

Returns

If you’ve changed your mind, you can return your book(s) for a full refund.

For a refund, the book(s) need to be returned:

  • in the original undamaged condition; ideally in the original packaging.
  • within 14 days from the day you received the book(s).
  • with a copy of your receipt slip*.

to the following address:

Design Engine Returns
The Studios, Coker Close
Winchester, SO22 5FF
United Kingdom

Please ensure you obtain a proof of posting receipt. We recommend you use a registered mail service that includes insurance, as we cannot give you a refund if we do not receive the book, or if it becomes damaged in transit.

*If you no longer have your receipt slip to hand, please ensure that you include a note in the parcel with details of your name, address and order number, so that we can process your return as quickly as possible.

Damaged or incorrect book(s)

If your book(s) has arrived damaged please contact us and include the order number and details.

Please do not return your damaged or incorrect book until you have received a response to your email from customer services.

How will you be refunded?

Design Engine will refund the returned book(s) upon receipt, via the same method that you originally use to pay for the book(s).

Please be aware that refunds can take up to 30 days to appear on your statement.

For more information please see our Terms & Conditions.

Terms & Conditions

Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01962 890111.

1.Application

1.1These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Design Engine Architects Ltd a company registered in England and Wales under number 4339814 whose registered office is at The Studios, Coker Close, Winchester, Hampshire, SO22 5FF with email address shop@designengine.co.uk; telephone number 01962 890111; (the Supplier or us or we).

1.2These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

2.Interpretation

2.1Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

2.2Contract means the legally-binding agreement between you and us for the supply of the Goods;

2.3Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;

2.4Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

2.5Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

2.6Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

2.7Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

2.8Website means our website www.designengine.co.uk on which the Goods are advertised.

3.Goods

3.1The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

3.2In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

3.3All Goods which appear on the Website are subject to availability.

3.4We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

4.Personal information

4.1We retain and use all information strictly under the Privacy Policy.

4.2We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

5.Basis of Sale

5.1The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

5.2The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

5.3A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

5.4Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.

5.5No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

5.6We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

6.Price and Payment

6.1The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

6.2Prices and charges include VAT at the rate applicable at the time of the Order.

6.3You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

7.Delivery

7.1We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

7.2In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

  1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
  2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

7.3If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

7.4If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

7.5If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

7.6We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

7.7You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

7.8If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

7.9The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

8.Risk and Title

8.1Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

8.2You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

9.Withdrawal, returns and cancellation

9.1You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

9.2This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

  1. goods that are made to your specifications or are clearly personalised;
  2. goods which are liable to deteriorate or expire rapidly.

9.3Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

  1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
10.Right to cancel

10.1Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

10.2The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

10.3To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.

10.4You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.designengine.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

10.5To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.Effects of cancellation in the cancellation period

11.1Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

12.Deduction for Goods supplied

12.1We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

13.Timing of reimbursement

13.1If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day we receive back from you any Goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

13.2If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

13.3We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

14.Returning Goods

14.1If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at The Studios, Coker Close, Winchester, Hampshire, SO22 5FF without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

14.2For the purposes of these Cancellation Rights, these words have the following meanings:

  1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
  2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
15.Conformity and Guarantee

15.1We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

15.2Upon delivery, the Goods will:

  1. be of satisfactory quality;
  2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
  3. conform to their description.

15.3It is not a failure to conform if the failure has its origin in your materials.

15.4We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

16.Successors and our sub-contractors

16.1Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

17.Circumstances beyond the control of either party

17.1In the event of any failure by a party because of something beyond its reasonable control:

  1. the party will advise the other party as soon as reasonably practicable; and
  2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
18.Excluding liability

18.1The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

19.Governing law, jurisdiction and complaints

19.1The Contract (including any non-contractual matters) is governed by the law of England and Wales.

19.2Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

19.3We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

20.Attribution

20.1These terms and conditions were created using a document from Rocket Lawyer

Privacy Policy

Privacy Policy

1.Introduction

1.1We are committed to safeguarding the privacy of our website visitors and service users.

1.2This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4In this policy, “we”, “us” and “our” refer to Design Engine Architects. For more information about us, see Section 12.

2.Credit

2.1This document was created using a template from SEQ Legal

3.How we use your personal data

3.1In this Section 3 we have set out:

  1. the general categories of personal data that we may process;
  2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  3. the purposes for which we may process personal data; and
  4. the legal bases of the processing.

3.2We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.5We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

3.6We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.7We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships and keeping our customers informed of our services.

3.8We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

4.Providing your personal data to others

4.1We will not sell, distribute or lease your personal information to third parties, with the following specific exceptions.

4.2We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3Financial transactions relating to our website and services are handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at their website.

4.4In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.Retaining and deleting personal data

5.1This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2.1Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.2.2We will retain your personal data as follows:

  1. For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  2. For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  3. Retention periods in line with legal and regulatory requirements or guidance.
6.Amendments

6.1We may update this policy from time to time by publishing a new version on our website.

6.2You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3We may notify you of changes to this policy by email.

7.Your rights

7.1In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2Your principal rights under data protection law are:

  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.

7.3You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10To the extent that the legal basis for our processing of your personal data is:

  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13You may exercise any of your rights in relation to your personal data by written notice to us via email to mail@designengine.co.uk, in addition to the other methods specified in this Section 7.

8.About Cookies

8.1A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.Cookies that we use

9.1We use cookies for the following purposes:.

  1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
  2. status – we use cookies [to help us to determine if you are logged into our website;
  3. personalisation – we use cookies [to store information about your preferences and to personalise the website for you;
  4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
  5. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
  6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
10.Cookies used by our service providers

10.1Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at their website.

11.Managing cookies

11.1Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. Chrome.
  2. Firefox.
  3. Opera
  4. Internet Explorer
  5. Safari
  6. Edge

11.2Blocking all cookies will have a negative impact upon the usability of many websites.

11.3If you block cookies, you will not be able to use all the features on our website.

12.Our details

12.1This website is owned and operated by Design Engine Architects Ltd.

12.2We are registered in England and Wales under registration number 4339814 and our registered office is at The Studios, Coker Close, Winchester SO22 5FF.

12.3Our principal place of business is at The Studios, Coker Close, Winchester SO22 5FF.

12.4You can contact us:

  1. by post, to the postal address given above;
  2. using our website contact form;
  3. by telephone, on the contact number published on our website from time to time; or
  4. by email, using the email address published on our website from time to time.

Quality Policy

Quality Policy

Design Engine Architects is working to BS EN ISO 9001:2015

Our Policy is to maintain a profitable, efficient practice which provides a high quality professional service to our clients. Our aim is to retain satisfied clients by designing quality buildings and refurbishments, which meet the client’s needs and expectations, are practical in use and enhance the user’s image. By working in accordance with statutory requirements within a defined standard (BS EN ISO 9001:2015), our quality management system ensures a consistent approach to the provision of our service, which in turn ensures we achieve our aim. The scope of the quality management system covers Architectural & Construction Consulting Services. Through our approach to training, personal development and guidance, we endeavour to retain key staff in order to maintain our organisational goals. Our quality management system will be continuously improved, through the use of both internal audit and management review techniques.

Our stated quality objectives which are measurable and meaningful include:

  • Achieving client satisfaction.
  • Maximise staff retention so that our clients can benefit from accumulated knowledge & experience.
  • Continually review our resource requirements and needs.
  • Publish updates to company social media outlets to inform.
  • Seek to achieve first time approval for planning applications for projects.
  • Design responsibly to deliver projects that increase the performance of a building using BREEAM level excellent. (unless required otherwise by the client)

The continual improvement of the effectiveness of the company’s Quality Management System is fundamental to the success of its business and must be supported by all employees as an integral part of their daily work.

Delivery

Delivery

Design Engine offers a £2.95 UK delivery service.

Standard UK orders are sent via Royal Mail.

For international orders please contact our customer service team:

Delivery Times

The expected delivery time for each item is clearly listed on each product page.

As a guide most items will be delivered in the following times:

United Kingdom 3-5 working days

Returns

Returns

If you’ve changed your mind, you can return your book(s) for a full refund.

For a refund, the book(s) need to be returned:

  • in the original undamaged condition; ideally in the original packaging.
  • within 30 days from the day you received the book(s).
  • with a copy of your receipt slip*.

to the following address:

Design Engine Returns
The Studios, Coker Close
Winchester, SO22 5FF
United Kingdom

Please ensure you obtain a proof of posting receipt. We recommend you use a registered mail service that includes insurance, as we cannot give you a refund if we do not receive the book, or if it becomes damaged in transit.

*If you no longer have your receipt slip to hand, please ensure that you include a note in the parcel with details of your name, address and order number, so that we can process your return as quickly as possible.

Damaged or incorrect book(s)

If your book(s) has arrived damaged please contact us and include the order number and details.

Please do not return your damaged or incorrect book until you have received a response to your email from customer services.

How will you be refunded?

Design Engine will refund the returned book(s) upon receipt, via the same method that you originally use to pay for the book(s).

Please be aware that refunds can take up to 30 days to appear on your statement.

For more information please see our Terms & Conditions.

Terms & Conditions

Terms & Conditions

Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01962 890111.

1.Application

1.1These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Design Engine Architects Ltd a company registered in England and Wales under number 4339814 whose registered office is at The Studios, Coker Close, Winchester, Hampshire, SO22 5FF with email address shop@designengine.co.uk; telephone number 01962 890111; (the Supplier or us or we).

1.2These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

2.Interpretation

2.1Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

2.2Contract means the legally-binding agreement between you and us for the supply of the Goods;

2.3Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;

2.4Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

2.5Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

2.6Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

2.7Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

2.8Website means our website www.designengine.co.uk on which the Goods are advertised.

3.Goods

3.1The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

3.2In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

3.3All Goods which appear on the Website are subject to availability.

3.4We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

4.Personal information

4.1We retain and use all information strictly under the Privacy Policy.

4.2We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

5.Basis of Sale

5.1The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

5.2The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

5.3A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

5.4Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.

5.5No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

5.6We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

6.Price and Payment

6.1The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

6.2Prices and charges include VAT at the rate applicable at the time of the Order.

6.3You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

7.Delivery

7.1We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

7.2In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

  1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
  2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

7.3If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

7.4If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

7.5If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

7.6We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

7.7You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

7.8If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

7.9The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

8.Risk and Title

8.1Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

8.2You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

9.Withdrawal, returns and cancellation

9.1You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

9.2This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

  1. goods that are made to your specifications or are clearly personalised;
  2. goods which are liable to deteriorate or expire rapidly.

9.3Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

  1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
10.Right to cancel

10.1Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

10.2The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

10.3To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.

10.4You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.designengine.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

10.5To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.Effects of cancellation in the cancellation period

11.1Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

12.Deduction for Goods supplied

12.1We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

13.Timing of reimbursement

13.1If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day we receive back from you any Goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

13.2If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

13.3We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

14.Returning Goods

14.1If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at The Studios, Coker Close, Winchester, Hampshire, SO22 5FF without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

14.2For the purposes of these Cancellation Rights, these words have the following meanings:

  1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
  2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
15.Conformity and Guarantee

15.1We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

15.2Upon delivery, the Goods will:

  1. be of satisfactory quality;
  2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
  3. conform to their description.

15.3It is not a failure to conform if the failure has its origin in your materials.

15.4We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

16.Successors and our sub-contractors

16.1Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

17.Circumstances beyond the control of either party

17.1In the event of any failure by a party because of something beyond its reasonable control:

  1. the party will advise the other party as soon as reasonably practicable; and
  2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
18.Excluding liability

18.1The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

19.Governing law, jurisdiction and complaints

19.1The Contract (including any non-contractual matters) is governed by the law of England and Wales.

19.2Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

19.3We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

20.Attribution

20.1These terms and conditions were created using a document from Rocket Lawyer.